Delete your account

Applies to the SavannahIQ Android app (com.savannahiq.app).

You can permanently delete your SavannahIQ account and everything in it. This cannot be undone.

In the app — immediate

1. Open SavannahIQ and sign in.
2. Go to the Profile tab.
3. Scroll to Delete account and tap Delete my account.
4. Confirm with your password. The account and its data are removed straight away, and you are returned to the sign-in screen.

If you cannot get into the app

Lost the phone, uninstalled the app, or cannot sign in? Email [email protected] from the email address registered to the account, with the subject Account deletion request. We will verify that the request comes from the account holder and delete the account within 30 days, usually far sooner. We may ask one or two questions to confirm it is your account — that check exists to stop somebody else deleting it.

What is deleted

• Your account: name, email address, phone number and password hash.
• Every holding you entered, and the daily valuation history built from them.
• Your watchlist and all alert rules.
• Push notification tokens for your devices.

Deletion is immediate and irreversible. There is no recovery window and no archived copy to restore from — if you want a record of your positions, write them down first.

What is not deleted

• Market data — prices, news articles, published research and dividend records. None of it is personal to you; it describes the exchange, not your account.
• Server logs — kept for a short period for security and troubleshooting, then discarded on their own schedule.
• Backups — a deleted record may persist in an existing backup until that backup rolls over and is overwritten. It is not restored to the live service.
• Anything we are required by law to retain.

Questions

[email protected]. See also our privacy policy.